A: We welcome your feedback! After your order is delivered, you will receive a prompt to rate your experience and provide comments. You can also email feedback to [email protected].
A: Orders can be modified or canceled within 5 minutes of placing them. After this window, please contact Grubhouse customer support for assistance.
A: If you encounter any issues with your order, please contact Grubhouse customer support immediately. We will work to resolve the problem as quickly as possible.
Q16: How can I contact Grubhouse customer support? A: You can contact Grubhouse customer support via email at [email protected] or by calling our hotline at 020 8058 0228. We are available from 9 AM to 10 PM, seven days a week.
A: When placing your order on Grubhouse, you can indicate any food allergies in the special instructions section. We will communicate this information to the restaurant to ensure your meal is prepared safely.
A: Yes, most restaurants on Grubhouse allow for customization. You can add special instructions or dietary preferences during the ordering process.
A: Grubhouse offers a wide variety of food options, including pizza, burgers, sushi, salads, vegetarian, and vegan meals. Our partner restaurants provide diverse cuisines to cater to all tastes.
A: Yes, Grubhouse charges a small delivery fee, which varies depending on the restaurant and delivery distance. The fee will be displayed during the checkout process.
A: Delivery times typically range from 30 to 60 minutes, depending on the restaurant's preparation time and distance. You can track your order in real-time via the Grubhouse app or website.
A: Grubhouse delivers to various locations across campus, including dormitories, libraries, and academic buildings. Specific delivery areas can be selected during checkout.
A: Yes, you can schedule orders up to 7 days in advance. Select the 'Schedule Order' option during checkout.
A: Grubhouse accepts major credit cards, debit cards, and university meal plans. Some restaurants may also accept digital wallets like Apple Pay and Google Pay.
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