Introduction
Welcome to Grubhouse! These Terms and Conditions ("Terms") govern your use of the Grubhouse food delivery service, including our website, mobile application, and any other related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
Account Registration
- Eligibility: You must be at least 18 years old member of the public, a registered student, faculty, or staff member of the university to use the Service. By using the Service, you represent and warrant that you meet these requirements.
- Account Creation: To place orders, you must create an account by providing accurate and complete information, including your name, email address, password, (if student) university ID. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Account Security: You agree to notify Grubhouse immediately of any unauthorized use of your account or any other breach of security. Grubhouse will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Use of Service
- Service Access: Grubhouse grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for personal, non-commercial purposes.
- Prohibited Conduct: You agree not to:
- Use the Service for any illegal purpose or in violation of any applicable laws.
- Disrupt or interfere with the security or proper functioning of the Service.
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Attempt to gain unauthorized access to the Service or any associated systems or networks.
- Termination: Grubhouse reserves the right to terminate or suspend your account and access to the Service at any time, without notice, for conduct that Grubhouse believes violates these Terms or is harmful to other users of the Service, Grubhouse, or third parties.
Orders and Payments
- Placing Orders: You may place orders through the Service by selecting items from available restaurants and vendors, adding them to your cart, and completing the checkout process. All orders are subject to acceptance by Grubhouse and the respective restaurant or vendor.
- Pricing: Prices for items are displayed on the Service and are subject to change at any time. Grubhouse is not responsible for any pricing errors or discrepancies.
- Payment: You agree to pay all charges incurred in connection with your orders, including applicable taxes and delivery fees. Payment must be made at the time of order placement using a valid payment method accepted by Grubhouse.
- Order Changes and Cancellations: Once an order is placed, it may not be modified or canceled except as permitted by the specific restaurant or vendor. If you need to change or cancel an order, please contact Grubhouse customer support for assistance.
Delivery and Pickup
- Delivery Locations: Grubhouse delivers to designated locations in London as specified during the checkout process. It is your responsibility to provide accurate delivery information.
- Delivery Times: Estimated delivery times are provided for convenience and may vary due to factors beyond Grubhouse's control. Grubhouse does not guarantee delivery within a specific time frame.
- Order Acceptance: Upon delivery, you are responsible for inspecting your order for accuracy and completeness. If there are any issues with your order, please contact Grubhouse customer support immediately.
Intellectual Property
- Ownership: All content and materials available on the Service, including text, graphics, logos, and software, are the property of Grubhouse or its licensors and are protected by intellectual property laws.
- Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Service without the prior written consent of Grubhouse.
Disclaimers and Limitation of Liability
- Service Availability: Grubhouse does not guarantee that the Service will be available at all times or that it will be free from errors or interruptions. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
- Limitation of Liability: To the fullest extent permitted by law, Grubhouse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
Indemnification
You agree to indemnify, defend, and hold harmless Grubhouse, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
Governing Law
These Terms and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the state in which the university is located without giving effect to any choice or conflict of law provision or rule.
Changes to Terms
Grubhouse reserves the right to modify these Terms at any time. All changes are effective immediately when we post them and apply to all access to and use of the Service thereafter. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.
Contact Information
For any questions or concerns about these Terms, please contact Grubhouse customer support at:
- Email: [email protected]
- Phone: 020 3026 4372
These terms outline the guidelines and rules for using the Grubhouse food delivery service, ensuring a clear understanding between Grubhouse and its users.