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Privacy & Policy

Grubhouse Privacy Policy

Effective Date: [Insert Date]

Grubhouse ("we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," or "users"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [grubhouse.co.uk] (the "Site") or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

1.1. Personal Information:

  • When you register on the Grubhouse website, place an order, or communicate with us, we may collect personal information, including but not limited to:
    • Name
    • Email address
    • Phone number
    • Delivery address
    • Payment information (processed securely through third-party payment processors)

1.2. Non-Personal Information:

  • We may collect non-personal information that does not directly identify you, such as:
    • Browser type
    • IP address
    • Device information
    • Pages visited on our website
    • Referral/exit pages and URLs
    • Other analytical data

1.3. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your experience on our site. These technologies allow us to remember your preferences, track your usage, and deliver personalized content. You can control the use of cookies through your browser settings.

2. How We Use Your Information

2.1. Providing Services:

  • We use your personal information to:
    • Process and fulfill your orders
    • Communicate with you about your orders and account
    • Provide customer support
    • Personalize your experience on our site

2.2. Marketing and Promotions:

  • With your consent, we may use your information to send you promotional emails, offers, and updates about our services. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails.

2.3. Analytics and Improvements:

  • We use non-personal information to analyze trends, administer the site, track user movements, and gather demographic information. This helps us improve our services and enhance the user experience.

3. How We Share Your Information

3.1. Third-Party Service Providers:

  • We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2. Legal Compliance:

  • We may disclose your information if required by law or in response to valid legal processes, such as a court order or subpoena, or to protect our rights, property, or safety.

3.3. Business Transfers:

  • In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Security of Your Information

  • We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. We implement security measures such as encryption and secure socket layer (SSL) technology to safeguard your data during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

5.1. Access and Correction:

  • You have the right to access and correct your personal information. You can update your account information directly through the Grubhouse website or by contacting us.

5.2. Data Retention:

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.3. Opt-Out:

  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

5.4. Do Not Track:

  • Some web browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. We do not currently respond to "Do Not Track" signals.

6. Children's Privacy

  • Grubhouse does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Email: [email protected]
Phone: 02030264372

By using the Grubhouse website and services, you agree to the terms of this Privacy Policy.